If You Can Do Only One Study, Make it a Nonmatriculant Study

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  • If You Can Do Only One Study, Make it a Nonmatriculant Study

    If You Can Do Only One Study, Make it a Nonmatriculant Study

    Without hesitating, I respond, “A nonmatriculant study.”

    By definition, a nonmatriculant study is directed at students who applied, were accepted, and then chose not to enroll.

    In other words, they are directed at students that were within hailing distance of matriculating at your institution but chose not to attend.

    Knowing why these students opted, at the very end of the funnel, to go elsewhere is extra-ordinarily important.

    • Was the reason cost?
    • Did they get a better offer?
    • Was there a particular college choice attribute or quality that they found irresistible?
    • Did distance play a factor?
    • Or perhaps the campus visit experience?

    The list of potential answers to the question, “why didn’t they enroll” is enormous and without clear data, then any decisions about how to improve your recruiting operation, adjust financial aid, or even refine your communication flow will, at one level, be a guess. And right now, in today’s highly competitive landscape, that last thing you need is more uncertainty.

    Let us know if you are interested in talking about a nonmatriculant study.

  • Using Content Marketing to Meet Would-Be Stealth Applicants

    Using Content Marketing to Meet Would-Be Stealth Applicants

    You look around, and you see nothing, but red welts begin to appear. You’ve just met the famous genus Culicoides, otherwise known as the no-see-um bug.

    Stealth applicants may leave footprints

    If current reports are correct, for most of you, over 47 percent of your current applicant pool falls into the category of no-see-ums, otherwise known as stealth applicants.

    Their application is the only sign that they’ve been around. But chances are they’ve been there, trolling your web pages, reading reviews, looking at rankings lists.

    And now you’ve been “bitten” by someone you know nothing about. Who are they? What do they like?

    What will get them to choose your institution over the others (sometimes numbering over a dozen) who will accept them into their programs, give them scholarships, and woo them with shiny new facilities? Small wonder that yield rates at most schools are down.

    Build brand preference through content marketing

    The real solution to no-see-ums in your applicant pool is to begin building brand preference early in the decision-making process.

    Sure, “spray and pray” search efforts and traditional advertising can put your institution on a student’s radar, but they do little to move the student closer to matriculation.

    Content marketing (utilizing a combination of both “push” and “pull” strategies), begun early in the decision-making process and carried throughout the student’s enrollment journey, gives your institution its best shot at engaging a prospective student and building a preference for your brand that will dramatically increase the chance that you’ll actually enroll that student.

    Offer real and practical content; not just marketing messages

    Here’s just a quick example of how this can work: I consulted recently with a college that wanted to build enrollment in its master’s in social work (MSW) program.

    As you probably know, there are lots of competing MSW programs, and the occupational outlook isn’t nearly as strong as it once was. Working closely with the faculty, we created an e-book that offered 25 Things You Can Do with a Degree in Social Work. We then promoted this book via paid and organic media, on their website, and via email.

    As individuals requested the e-book, they identified themselves as prospective students, giving us permission to engage them in further discussions.

    We also entered them into “nurture streams”—timed communications really—where we offered additional content based upon where the applicants were in the cycle.

    You’ll notice a few interesting things about this e-book. It wasn’t a program brochure. It didn’t talk about course hours or faculty or facilities. It offered something that returning graduate students wanted—security that their investment in an advanced social work degree would lead to a better job.

    Instead of selling a program, our client became a trusted advisor. Instead of marketing messages that would be met with cynicism, we offered practical tips.

    The result? More applications to the program. But even more importantly, a significantly higher proportion of accepted applicants actually chose to enroll into the program.

    Another great benefit was that the content (because it was sprinkled with important keywords) helped the program improve its rankings on search engines.

  • Using Technology to Personalize the Digital Journey for Students

    Using Technology to Personalize the Digital Journey for Students

    In this #HigherEdVoices podcast, John McLoughlin, Senior Director of Enrollment at Concordia College New York, discusses how marketers can use technology and CRM tools to personalize the digital student journey, both online and offline. Listen now.

  • Marketers, It’s Time to Start Experimenting with Artificial Intelligence Tools

    Marketers, It’s Time to Start Experimenting with Artificial Intelligence Tools

    In Simmond’s session on artificial intelligence (AI) the founder of  Foundation Marketing laid out AI’s future and some tools marketers can introduce into the workplace.

    How Artificial Intelligence Has Evolved and Why Marketers Should Care

    “The dismissal of innovation could be your own disruption,” Simmonds said, cautioning the audience to not ignore artificial intelligence.

    Citing a few examples, Simmonds illustrated how AI has evolved. He walked through the evolution of farming tractors—from being operated by horses and people to some of today’s self-driving tractors, which could eliminate the need for the farmer to be in the field completely.

    AI has the potential to change how people work, which should be of concern for workers in all professions. It’s already had a huge impact on the manufacturing industry, replacing many once-human jobs.

    For marketers, it’s already changing how we communicate to our customers, and it’s primed to change the marketing process—who we reach out to, how we work with them, what next steps should be. Rather than be wary of these changes, Simmonds suggested embracing some of these advancements in AI.

    For example, unload some routine duties to AI tools like scheduling, for example, and redirect your energy to more creative tasks.

    How Marketers Can Use AI: Chatbots, Scheduling Assistants and More

    Although AI in the workplace is still new to most people, Simmonds believes it’s the future. Some tools are already available that marketers can experiment with. These include:

    • Chatbots: Increasingly popular on websites, chatbots can immediately assist marketers with fielding questions about their products and services online.
    • Scheduling assistants: Various tools can schedule appointments over email or phone, which could be helpful in most professions. Simmonds showed the crowd an example of Google AI calling to schedule an appointment—and it sounded real, with a human-sounding voice and “ums” sprinkled throughout the conversation.
    • Dialpad Talk: This cloud-based, AI-powered business phone system uses voice intelligence to analyze conversations in real time. It can notify you if a conversation is going well or poorly and provide other insights. For example, Simmonds said it was used to analyze 10,000 conversations from conferences, and the tool found men were consistently speaking over women.

    “We’re still very much in the early stages—but the people who are using AI are the people who will reap the benefits,” Simmonds said. “The time to sign up for some of these tools is now.”

    The Future of AI in the Workplace

    “The work that is non-routine will sustain itself in the long term,” Simmonds explained. Routine tasks, however, will continue to be easier for AI to perform, and workers should accept that fact.

    “Challenge yourself to walk away from the routine tasks and really focus on the non-routine,” Simmonds said.

    The Future of Jobs Report from the World Economic Forum predicts that top skills in 2020 will include, among others:

    • Complex problem-solving
    • Critical thinking
    • Creativity

    These are all skills that are increasingly expected of marketers as the digital age continues to shape the industry. Simmonds recommended leveraging AI to help with mundane tasks so you can focus on developing these critical skills instead.

    “The future is going to look like this,” he said, revealing a picture of Ironman. “Well, not exactly like this, but we will be working with AI in a similar way,” explaining that embracing new technologies and using it to enhance your work, rather than fearing it, is how people should view AI.

  • A Simple, Low-Cost Guide to Creating a Podcast

    A Simple, Low-Cost Guide to Creating a Podcast

    One-quarter of Americans listen to podcasts weekly, and nearly four times more people listen to podcasts every week than watched the Game of Thrones season premiere, according to Edison Research.

    Podcast advertising revenue topped $479 million in 2018 and is expected to exceed $1 billion by 2021, according to research from IAB/PWC.

    “It’s the most intimate form of media. Since people typically use earphones it’s like you’re whispering in their ears,” said Mike McAllen, a veteran meetings and association industry podcaster and director of Podcasting4Associations.com. “It’s a great new way to entertain, engage and educate your target audience, and also create new revenue streams. There’s a very low-cost barrier of entry for podcasting, with a lot of free software to produce podcasts and good microphones often costing less than $50.”

    McAllen created a lengthy list of resources, such as the cost for equipment and software, for those interested in starting a podcast.

    What Is a Podcast?

    McAllen provided the following description of what a podcast is:

    Podcasting is a service that allows Internet users to pull audio files (typically MP3s) from a podcasting website to listen to on their computers or personal digital audio players. This is done by RSS, which simply means Real Simple Syndication—or a subscription.

    The term comes from a combination of the words iPod (a personal digital audio player made by Apple) and broadcasting.

    How to Create a Podcast

    Before launching a podcast, budding broadcasters should consider the following:

    • Assess the need or desire for a new content vehicle for association members or customers.
    • Review the current podcast market in your industry via iTunes or other, and why you should join it.
    • Demonstrate the projected ROI for producing a monthly podcast series, including reach and revenue with possible sponsorships.

    There is a wide variety of ways to research, listen and post podcasts, including:

    • Apple Podcasts (comes with your iPhone)
    • Google Podcasts
    • Google Play
    • Overcast
    • Pocketcast
    • Himalaya
    • Stitcher

    A very simple way to create a podcast at conferences is to arrange through the audiovisual provider to plug a digital recorder into their soundboard during presentations, and then offer the recording as part of a podcast series from the event.

    Another conference podcast option is to offer an exhibit hall stage or a recording booth at the show where attendees and/or sponsors can record podcasts.

    This option could also be an opportunity to sell branding sponsorships and include a live audience.

    15 Key Considerations When Developing a Podcast

    There are a number of important details to consider when developing, recording and broadcasting a podcast:

    1. A podcast needs to sound great. Make sure you have high-quality, clean sound files.
    2. Find a quiet place, if possible. Environments such as trade shows or conferences can provide a lot of audio distractions that can find their way onto your recording, such as attendee conversations, public address system announcements and music, and even noise from show-floor equipment such as maintenance equipment and coffee/espresso machines.
    3. Work with an AV company, if possible, and reach out to them before the event to secure a key point of onsite contact and see if you can plug into their soundboard, if necessary.
    4. Find out what resonates to your audience and focus in on it. Storytelling, industry news and event-based recordings are all viable options.
    5. Before launching your podcast, develop a list of 20 people you want to interview, along with 20 topics. Make sure to discuss the topic you will cover with them before you hit the “record” button, and also make sure to research the topic thoroughly yourself in advance.
    6. Get your listeners involved: Mention subscribers to your podcast during the broadcast if relevant.
    7. Respect your listeners’ time by getting to the point and delivering what you promise in the promotional/descriptive copy associated with the podcast.
    8. Obtain editing software and do a thorough edit of the podcast before broadcasting. Consider adding interesting elements such as non-copyright-restricted music and sound effects.
    9. Consider setting up your podcasts into seasons, and/or batch them according to the topics they cover.
    10. Develop a regular schedule for releasing your podcast, such as weekly, bi-weekly or monthly. Subscribers will anticipate the day that the podcast will become available and look forward to it.
    11. Consider recording and adding “calls to action” during each podcast and rotate them through your shows, such calls to subscribe (very important), the opportunity to buy a product or referencing where listeners can discover more information about podcast sponsors.
    12. Interview other podcasters in your space, as they may reciprocate by inviting you on their podcast, which will drive interest.
    13. Sponsors can be mentioned in a pre-roll or end-roll, with a mid-roll sponsorship message typically generating the most revenue.
    14. You can also sell interview opportunities to sponsors, but continually reinforce that the podcast cannot be a “sales pitch,” which will immediately turn off your audience and damage your brand.
    15. Taking the time to transcribe each podcast will help generate more search engine optimization (SEO) benefits, so while it can take a lot of labor, it may be worth the time investment to create much more visibility and traffic.

    While podcasting is growing exponentially both in listener traffic and revenue generation, it is still a developing landscape, so take some risks and make sure to analyze what works and what doesn’t, and then make adjustments.

    “This is the Wild West of podcasting,” McAllen said, “so find what resonates with your audience, jump in and start swimming.”

  • Gathering Data from Nonmatriculating Students

    Gathering Data from Nonmatriculating Students

    If you’re interested in gathering systematic feedback, here are some helpful pointers:

    • Sampling: Most institutions will use the entire pool as their base. Even with the full population as the base, you must be realistic about the number of expected completes. A typical response rate for this audience is at best around 20% (for telephone fieldwork and much lower for web or postal methods). For example, if you have 1,000 nonmatriculants, a reasonable goal would be 200 completed interviews. However, if you have just 500, a sample of 75 to 100 would be more likely.
    • Timing: The best time to conduct these studies is shortly after you get the final word on students’ choices. This most often falls during the early summer months. The window is narrow and requires persistence in order to get as many completed surveys as possible before the students pack up for orientation at their selected institution. This will require numerous attempts and, likely, list exhaustion in order to garner a sufficient sample.
    • Comparing: Budget permitting, it’s wise invest in a side-by-side comparison between matriculants and nonmatriculants. Using the same instrument and conducting the fieldwork at the same time for both audiences allows meaningful comparisons and highlights key differences for those who chose you and those who didn’t.
    • Instrument: Ask the biggest question (“Why them and not us?”) of course, but ask it in different ways several times. Include specifics of particular interest in close-ended questions, but mix with open-ended questioning to get additional insight and spontaneous thoughts about key areas as well.
    • Fieldwork: This study is labor-intensive. Although the study can be completed via the web or postal mail, response rates and representativeness will suffer. To gain control over the sample size and composition, a phone survey is the most efficient method. Typically, every name on the list will be need to be contacted several times in order to achieve the sample.

    Final thought

    If you don’t do any other marketing research studies this year, this would be the one you should do.

    I recently presented a 30-minute webinar on the importance of gathering data from your nonmatriculating students. Let us know as soon as possible if you’re interested in conducting this study for your institution.

  • How to Develop Branding Campaigns that Don’t Stop at Conversion

    How to Develop Branding Campaigns that Don’t Stop at Conversion

    When done right, a branding campaign should full circle, evolving into an evergreen “way of life” for faculty, staff, and students long after the point of conversion. Consider these three strategies to help extend the life of your next branding endeavor.

    In branding campaigns, we often come across two central challenges after determining what should be considered an effective conversion:

    1. Navigating audience perceptions of the institution
    2. Effectively conveying the full brand and not just the marketing message

    1. Navigate Audience Perceptions

    Not all audiences have the same understanding of who your institution is and what you are about. A three-tiered messaging approach can help ease into a new or competitive market to introduce, familiarize, and guide key audiences to action.

    1. Introduce If you are venturing into a new geographic market or want to reach an audience that has little knowledge of you, first-tier messaging should focus on generating awareness. You want prospective students and their parents to think of your institution and include you on their list of college options.
    2. Familiarize As an audience becomes more familiar with you, shift to tier-two messaging. This step is focused on core attributes. At this stage, you want them to think certain things about you in an audience-centric way. This is a “what’s-in-it-for-me” messaging approach in which you can highlight your institution’s differentiators as a benefit to students. For example, does your recently remodeled computer lab offer the latest and greatest tech? Does your cafeteria offer vegan options or safe choices for students who need gluten-free food?
    3. Guide Tier-three messaging is more about conversion. The audience knows you and is engaged, and now is the time to direct prospective students to apply, inquire, or perform another key task that aligns with their journey and your goals. This takes you to the point of conversion. But what comes next? When we help colleges develop brand strategies and campaigns, we discuss how the brand will be brought to life on and off campus. Students won’t just engage with the brand—they’ll live it if they feel immersed in and empowered by your college or university. Conveying the full brand beyond the planned messaging will keep your campaign promises evergreen. Thinking about branding from that approach makes it crucial to consider every step of the strategy past the initial launch and communication.

    What do students want from your social media campaigns? Find out.

    2. Convey the Full Brand

    While it’s easy to tell people about your institution, messaging is just the first step. Focusing predominately on messaging and overlooking full implementation can create a brand gap–a disconnect between what you’ve was promised and what the audience ultimately gets. Effective campaigns deliver a lived brand experience. For example, a college might not consider the need for additional staff to monitor social media, email, and phones when running a branding campaign. Or a university might not plan for remarketing or other nurturing programs for students who don’t apply on their first (or second or third) website visit.

    [Read also: They’re Not ‘Your’ Students: A New View of the College Education Lifecycle]

    These interactions set the stage for your audiences’ ongoing perceptions of your institution. They way they’re treated will resonate long after the wittiness or attraction to your initial campaign wanes. These experiences will lead students to become your institution’s “word of mouth,” relating their experiences to friends, family, social networks, and as community advocates for your organization. Current student and alumni relationship-building is key to increase referrals and enrollment over time.

    3. Branding Campaigns Should Come Full Circle

    Each stage of a branding campaign requires clear, cohesive, easy-to-navigate conversion points and directives—in your messaging and on the website, particularly those directed at prospective students. But the campaign doesn’t end with conversion. Rather, conversion is just the beginning. After you’ve gained a student’s interest (or better yet, matriculation), the real challenge begins. Will your institution deliver what you’ve promised? Will your lived brand experience live up to the buildup? Make sure this is the case before you launch your next campaign. Schedule a branding and digital strategy consultation with me and kick off a successful campaign. Schedule now.

     

  • Alive and Kicking: Why Print Still Thrives in the Digital Age

    Alive and Kicking: Why Print Still Thrives in the Digital Age

    But in the midst of this digital revolution, one prediction hasn’t materialized: print has not died.

    As Nicholas Brown asserted in his 2016 article about millennials and print, “The more our lives are influenced by digital media, the more we are drawn to print as a retreat from online space.”

    For college and university marketing teams, the lesson is clear: viewbooks, catalogs, brochures, and postcards play the decidedly low-tech, yet essential role of acquainting students with brands during moments of digital respite.

    In fact, these direct-mail pieces can complement digital efforts by building vital brand connections in the physical world at times when prospective students may be more receptive.

    The Advantages of Print

    Digital and print are fundamentally different—and each offers distinct benefit sets.

    Here are four advantages of print that keep it highly relevant in today’s digitally dominated world.

    1. It’s tactile and experiential.

    The texture of paper, the saturation of ink, the vivid detail of printed images: these all physically convey a certain brand mystique that can’t be reproduced in pixels.

    2. It’s (mostly) distraction free.

    As amazing as our digital world is, it can be wildly distracting. As we read material and interact with brands online, our attention is diluted by incoming emails, instant messages, meeting notifications, banner ads, and pop-ups. That same level of distraction simply doesn’t apply to print—or at least doesn’t apply to the same degree.

    In fact, research from TrueImpact, shows that reading print requires 21 percent less cognitive effort than reading on screen. Typically, readers are able to settle into printed material and digest it on a much deeper level.

    3. It can be perused at a slower pace.

    All of those digital distractions mean that what we read online is often quickly skimmed before we move on.

    In contrast, printed material is more likely to be viewed at a slower pace, dog-eared, set aside, and picked up later. For marketers, that “ability to linger and savor” translates into more durable engagement.

    4. It’s trusted.

    While I’m not suggesting that digital media isn’t trustworthy, it’s fair to say that the printed word often carries a heavier weight—influenced by generations of cultural tradition and history.

    For colleges and universities, print offers a unique opportunity to enrich your brand story not simply through images and words, but through the very medium itself.

    Picture montage of images from University of Texas Rio Grande Valley.

    Print and the Prospective Student: What the Research Shows

    Each year, Stamats conducts independent research to learn more about the needs, priorities, and preferences of teens who are active at various points in the college search and selection process.

    Results from our 2016 TeensTALK® study confirmed much of what we know about the continued primacy of print. Briefly, we found that:

    1. Mailings and publications continue to be important resources in generating interest among prospective students.
    2. When it comes to offline sources of information, 53.4 percent of prospective students rate mailings as a key research tool.
    3. Printed publications, direct mail, and college fair materials are most heavily used by students at the start of the college-selection process, a key point in awareness building and brand engagement.
    4. There’s a positive relationship between the percentage of unrequested (direct) mail that students read and the probability that students will add at least one of those colleges or universities to their list of potential schools.

    Montage of pictures from Wagner College

    As digital media continues to change how we communicate, it’s important to acknowledge print’s enduring influence.

    As an essential component of a full suite of communication tools, print can dynamically express your brand, foster new interactions between your brand and your most valued audiences, and reinforce a broad range of multi-channel messaging. In short, print is alive and well in the digital age.

    At Stamats, we help institutions of all sizes embrace the power of print, seamlessly integrate print and digital media, and leverage brands cohesively across channels.

    For more information on our full suite of branding, content development, and publication services, email us today.

  • In Higher Education Marketing, Micro-Moments Matter

    In Higher Education Marketing, Micro-Moments Matter

    Or, your daughter tosses out an impromptu “why is the sky blue?” sort of question and you surprise yourself by knowing—and explaining perfectly—the answer. True parenting wins.

    Isn’t it funny how, when we pay attention, principles from our personal and professional lives overlap? A recent report by Google eloquently captures the importance of these “micro-moments” from a marketing perspective.

    Defined simply, micro-moments are opportunities. Google describes them as “critical touch points within today’s consumer journey, and when added together, they ultimately determine how that journey ends.”

    Let’s unpack that definition a bit: In our mobile-dominated world, users interact with their smartphones constantly (about 150 times per day, according to a 2013 Internet Trends report).

    We turn to our phones to kill time between appointments, to find the best place for lunch, to make travel arrangements, and to accomplish countless other major and minor tasks.

    Each interaction presents a fleeting chance—a micro-moment for institutions and organizations to engage with consumers; move them along in their journey; and add value by providing highly relevant, highly targeted content.

    For colleges and universities, these micro-moments have the power to support some very macro goals. They’re opportunities to meet the needs of current or prospective students; build relationships; engage potential donors; market new programs; and, ultimately, enrich brands.

    To make the most of these moments, we must strive to know our key audiences better, anticipate their primary and secondary needs, and leverage technology in ways that support innovative micro-content distribution.

    The Four Types of Micro-Moments

    According to Google, micro-moments can be grouped into four main categories based on user priorities. Let’s explore each in the context of higher education marketing:

    1. I Want-to-Know Moments: In this pre-commitment moment, people are gathering facts and weighing options. This moment is all about supplying just the right information and maybe even a little inspiration about your school, its programs, and its capacity to change lives.
    2. I Want-to-Go Moments: In this micro-moment, audiences are actively trying to meet a need by physically exploring local options. For colleges and universities, seizing this opportunity could involve providing relevant academic program information, showcasing post-graduation employment statistics, or promoting an in-person campus tour.
    3. I Want-to-Do Moments: Occurring before or after a purchase decision, these moments are all about supporting and enriching how your brand is experienced. Here, audiences are trying to get something done, such as attend a school-sponsored event, learn more about graduate programs, or access course schedules.
    4. I Want-to-Buy Moments: Here, audiences are ready to commit; supporting them means supplying the information needed to get the job done quickly. Facilitate this process by focusing on task-based content with clear calls to action: learn more, apply now, and enroll.

    When fully understood and embraced, micro-moments have the potential to create real value by supporting recruitment, enrollment, brand-building, and a host of other goals.

    As audiences become more reliant on the ever-evolving sets of mobile devices at their fingertips, opportunities to engage will likely become more fleeting and more valuable. Colleges and universities must be ready to respond with content that’s nimble and dynamic enough to keep pace.

    Stamats offers a full suite of services designed to help colleges, universities, and related organizations take full advantage of mobile marketing opportunities—micro-moments included. For more information, email us today.

  • Programs Are Important…but Money Rules When It Comes to Website Perusing!

    Programs Are Important…but Money Rules When It Comes to Website Perusing!

    This finding, among many others, is included in Stamats’ fifth annual Adult StudentsTALK™ study conducted last fall. Presented with a list of 15 information categories or pieces of information they might seek on a college website, prospective adult students were asked to rank order the top five most important.

    The overwhelming pick—rated a 1, 2, 3, 4, or 5 by more than 75% of respondents—was “cost information (tuition, fees).” That’s 33% more prospective students indicating a top-five rating for cost information than for the next closest piece of information—class schedules at 56%.

    The top eight most important pieces of information, representing all types of students, include:

    • Cost information (tuition, fees) 56%
    • Class schedule (56%)
    • Specific academic program (52%)
    • Degree completion time (50%)
    • Admissions requirements (47%)
    • Financial aid, including loans (40%)
    • Credit for prior work or life experience (40%)
    • Transfer credit policy and process (32%)

    NOTE: Percentages represent the proportion of respondents who ranked the information topic a 1, 2, 3, 4, or 5.

    Essentially, these findings support what many of us might have guessed—that potential students are extremely interested in the nuts and bolts basics to best assess their options.

    It goes without saying that essentials such as these must be readily apparent on not only college and university websites, but also repeatedly presented and reinforced throughout all communication channels.

    Job placement rates, tuition reimbursement with local employers, career information for graduates of the program, student-teacher ratio, contact information for a specific admissions counselor, comparative rankings, and stories about adults “like me” at college didn’t make students’ top-five list of significant influencers when choosing a school or program.