July 11, 2019
Many parents can relate: Late for school, your son is frantically searching for his misplaced textbook only to find you waiting at the front door with the book in hand. Or, your daughter tosses out an impromptu “why is the sky blue?” sort of question and you surprise yourself by knowing—and explaining perfectly—the answer. True parenting wins.
Isn’t it funny how, when we pay attention, principles from our personal and professional lives overlap? A recent report by Google eloquently captures the importance of these “micro-moments” from a marketing perspective.
Defined simply, micro-moments are opportunities. Google describes them as “critical touch points within today’s consumer journey, and when added together, they ultimately determine how that journey ends.”
Let’s unpack that definition a bit: In our mobile-dominated world, users interact with their smartphones constantly (about 150 times per day, according to a 2013 Internet Trends report).
We turn to our phones to kill time between appointments, to find the best place for lunch, to make travel arrangements, and to accomplish countless other major and minor tasks.
Each interaction presents a fleeting chance—a micro-moment for institutions and organizations to engage with consumers; move them along in their journey; and add value by providing highly relevant, highly targeted content.
For colleges and universities, these micro-moments have the power to support some very macro goals. They’re opportunities to meet the needs of current or prospective students; build relationships; engage potential donors; market new programs; and, ultimately, enrich brands.
To make the most of these moments, we must strive to know our key audiences better, anticipate their primary and secondary needs, and leverage technology in ways that support innovative micro-content distribution.
According to Google, micro-moments can be grouped into four main categories based on user priorities. Let’s explore each in the context of higher education marketing:
When fully understood and embraced, micro-moments have the potential to create real value by supporting recruitment, enrollment, brand-building, and a host of other goals.
As audiences become more reliant on the ever-evolving sets of mobile devices at their fingertips, opportunities to engage will likely become more fleeting and more valuable. Colleges and universities must be ready to respond with content that’s nimble and dynamic enough to keep pace.
Stamats offers a full suite of services designed to help colleges, universities, and related organizations take full advantage of mobile marketing opportunities—micro-moments included. For more information, email us today.
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