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Would Your Enrollment Experience Get an A+?

Would Your Enrollment Experience Get an A+?

In the last year, every enrollment experience audit we conducted uncovered gaps (some very significant!) in the user journey.

Mystery Shopping: Your Secret Agent for Recruitment

Mystery shopping is a marketing research technique to spot gaps and opportunities across the full prospective student experience. Often, groups that think their enrollment efforts are going smoothly are surprised to find bottlenecks or dropped communications along the journey. 

Stamats helps you investigate impactful conversion points, including: 

  • Are inquiry forms easy to access and submit? 
  • Did we get a request, a response, or a thank you? 
  • Are the next steps woven into confirmation messages? 
  • How are the phone, text, and email experiences? 
  • How long is it between your inquiry and getting a response? 

Spot the gaps in your prospective student experience. Request your free mystery shopping consultation today