In the past 15 years, the Net Promoter Score (NPS) has become a standard (perhaps the standard) measure of customer loyalty and satisfaction. Created by a partner at Bain & Co., the NPS was designed to help company executives establish a simple understanding of how their customers felt about the company. The NPS asks one…Details
Expand Your Applicant Pool and Your Audience
Feel crowded by competitors? Find new opportunities that give you room to move and grow. When you look closely at the audiences you’re seeking, you might find missed opportunities or new markets beyond your usual neighborhood. And, when you offer differentiated, market-focused programs, you stand out from the crowd and can make a foundation for ongoing growth.